frequently asked questions
Leather
At Tuska Leather Co. we carefully select our leather hydes specifically for their beauty and durability. However, to retain their luxurious look and feel, we recommend you follow the below steps to ensure your products age- perfectly and remain as pristine as possible.
- Please note that many of our products are 100% genuine leather. Due to them being natural and organic, they are made to age and mature over time through usage.
- Quickly wipe away food and drink spills with a damp cloth.
- If your leather gets wet, allow it to dry naturally with time (do not use a heater).
- We recommend you use high quality leather cleaner (non-petroleum based).
At Tuska Leather Co. we source the highest quality leather hydes from regions worldwide including our local tannery suppliers here in South Africa. This is to ensure our products are tough, long-lasting and durable for everyday use. Our leather patinas beautifully with age to give the feel that one would expect. We are devoted to using safe practices that are aware and respectful to animals and the environment from which our beautiful products are resourced. Our leather is a biproduct of the meat industry and all suppliers have the respective credentials. All our products are hand-crafted locally in South Africa, with every element going through quality control. It is because of this your Tuska products are made to be of the highest quality with top-notch finishes.
To ensure your genuine leather products last as long as possible, follow the simple steps set out in our Leather Care page on our dropdown bar.
At the Tuska Leather Co. we aim to create elegant leather products that can be personalised to each customer if they wish to do so. This personalization is in the form of adding debossed/foiled/embroidered characters (up to 15 characters) to the leather product selected i.e. names, nicknames etc. We also offer further customizations including colour patterns and different leather options, however these can only be produced on larger scale orders. Please contact our team directly to find out more at admin@tuskaleather.co.za.
No, Tuska Leather Co. is an exclusively online retailer and has no physical retail stores. We are
However, hoping to open a retail store in the near future.
Shipping
If the delivery of your product is urgent, please visit the contact us page and we will try assist.
Stocked orders will be sent out for shipping/ courier within 3 working days. Custom orders will be sent out for shipping/ courier within 10 working days. If there are any errors or delays we will notify you as soon as possible.
Please email us as soon as possible under our Contact Us link with your name and order number.
Yes. You will receive a confirmation email after your order has been placed. You will receive a further email once your products have left our warehouse for courier. After that you will be able to track your delivery status online, with your tracking number. If you have not received your tracking details or order number, please email us directly to resolve the issue admin@tuskaleather.co.za .
This is dependent on your address and the size of your order. All orders over R1000.00 include free shipping/ courier. Local orders within South Africa are R99.00. International orders will follow the worldwide shipping rates. Please contact us at admin@tuskaleather.co.za .